Phyllis Becker, Senior Fellow
Meghan Dubois, Manager of Donor Relations
Erika Kuester Galloway, Chief Operating Officer
Emma Golden, Operations Manager
Madge Haynes, ACSW, LCSW, Director of Strategic Partnership Projects
Matthew Leger-Small, Senior Manager of Special Projects
Carmen Ortega, Communications Intern
Katya Fels Smyth, Founder and CEO
Tanya Tucker, Chief of National Partnerships and Outreach
Lotus Yu, Senior Capacity Building Manager
Phyllis is an experienced human services leader working with youth, families, and communities. She has broad experience in juvenile justice reform, community engagement, and professional development. Most recently she worked for the Missouri Division of Youth Services as the director. Phyllis’ focus in Missouri was on strengthening the Missouri Approach, which is well-known for providing a comprehensive, integrated treatment approach focusing on wellbeing and positive outcomes for youth and their families. Phyllis also served as a Deputy Director, and Coordinator of Leadership Development and Quality Improvement for DYS. She brings to the Full Frame Initiative a strong belief that organizations and services should support and empower people’s need to be successful and desire to make positive changes in their lives. In addition to working for DYS, Phyllis worked as a Committee Executive at the Local Investment Commission and a Master Trainer for Communities in Schools. She has been a consultant working with nonprofits and government agencies in results-based accountability, leadership development, the school-based/school-linked services movement, juvenile justice reform, and facilitated planning processes. Phyllis is also a Senior Fellow with the Midwest Center for Nonprofit Leadership at the University of Missouri in Kansas City. Phyllis has a Bachelor of Science degree from Howard University. Phyllis is also a poet and coordinates a literary reading series in Kansas City. She and her husband Mark are jazz enthusiasts and the humans to two cats.
Meghan is responsible for managing the donor experience at FFI – cultivating and stewarding the relationships that fuel the wellbeing movement. With over 15 years of experience in non-profit development and operations, Meghan is driven by the simple desire to do good in this world. She began her journey working alongside Katya at On The Rise, where she first encountered the Full Frame model. Meghan then turned her attention to community-based grantmaking at the Hartford Foundation for Public Giving where she supported the Foundation’s efforts in the areas of school-community partnerships, summer learning retention, and prisoner reentry programs. Attending to their own wellbeing, Meghan and her husband said goodbye to city life in 2011 and moved to the Berkshires where she spent more than eight years at Bard College at Simon’s Rock, building and honing the advancement systems that guide fundraising and engagement activities. When the opportunity to re-engage with the Full Frame Initiative presented, Meghan jumped. She holds a BA in Journalism from Ithaca College. When not at work, you can find Meghan hiking, biking or snowshoeing the Berkshire hills, tending to her garden, spoiling her three cats, or intimidating competitors with her fierce trivia team.
Erika comes to the Chief Operating Officer role with a deep commitment to social justice and extensive nonprofit management and organizational development experience. As COO, Erika supports FFI by assessing and building internal organizational systems and ensuring FFI remains efficient, nimble, adaptive, and centered on equity. She leads operational areas, including administration, human resources, information technology, and physical space and infrastructure. Throughout her career, Erika has operated as a team and organization builder. Erika comes to FFI with 15 years of experience in community organizing and institution-building. In her past work, she has built teams of organizers across the country and created the infrastructure necessary to support citizens to engage in collective action around issues related to educational equity, addiction recovery, homelessness, and bank accountability, to name a few. Erika has also led and supported organizational work on diversity, equity, and inclusion in numerous contexts. She holds a BA in Philosophy and a JD with a concentration in environmental law. Erika is an avid crafter who enjoys crocheting colorful blankets and sweaters for her family. She is also a weightlifter and a sci-fi/fantasy nerd (who owns that label proudly).
Emma provides administrative, technical, and clerical support to the FFI team. Emma graduated from the Stockbridge School of Agriculture in Fall 2018 with a degree in Sustainable Food and Farming. Prior to working at FFI, she focused on food and food systems as a means towards achieving wellbeing. She is thrilled to be expanding her understanding of the wellbeing orientation and creating social change through the FFI model. Emma also brings with her to this work 8 years of experience in geriatric direct care. First as a Home Health Aide and Nursing Assistant, and more recently as a Program and Education Manager for The Care Collaborative, an organization that improves the quality of care for elders by supporting direct care workers through education and social support. When not at work, Emma enjoys spending time with her two dogs, Stella and Rosco, hanging out with her friends and family, cooking, reading, swimming, and enjoying the beautiful outdoors of Western Mass.
Madge brings to The Full Frame Initiative over 25 years of experience in social services and background of leadership in systems change/improvement. She believes cultivating relationships and collaboration are critical in achieving the best outcomes for individuals, families, and communities. Madge has demonstrated success in facilitating community and multi-agency initiatives targeting capacity building, training, technical assistance, and strategic planning with partners in child welfare, behavioral health, juvenile justice, the judiciary, education, early childhood education and development, and workforce development. Most recently, Madge served as a consultant in child welfare and family support services. She also helped launch a nonprofit organization focused on trauma-informed training for employers as Director of Programs for Trinity Opportunity Alliance through Technical Assistance Partnership of Arizona. Her former positions have included Senior Director–Bay Area at Casey Family Programs, Executive Director of Arizona Partnership for Children, and Bureau Chief of Prevention at Arizona Department of Child Safety. Madge obtained her Master of Social Work Degree with Child Welfare Specialization from Arizona State University and completed a Bachelor of Arts Degree and post-graduate studies in Psychology at California State University, Fresno and University of California, Los Angeles. While she enjoys brunches with her book club sisterhood and volunteering as a reader/recorder for Sun Sounds of AZ, Madge loves spending most of her free time nurturing, laughing and connecting with family and friends.
Matthew is responsible for partnering with the CEO in her role as the external spokesperson and ensuring that FFI staff have the resources and position they need to accomplish our mission of increasing access to wellbeing. He manages workflow in and out of the CEO’s office and supports the work of FFI’s Board of Directors and leadership team. Convinced at a young age that an anthropologist could save the world, he graduated with honors from the University of Massachusetts, Amherst. Failing to save the world immediately upon graduation, Matthew found a passion for public service and nonprofit work. He served as the executive assistant at a Franklin County Regional Housing and Redevelopment Authority for five years where he managed two public and three nonprofit boards of directors. He graduated with the 2015 class of Leadership Pioneer Valley after completing a 10-month intensive leadership training course. Most recently, he spent a year at the local Community Action agency networking with other area service organizations to improve the impact of their work. Being fascinated by human society, driven by service to others and focused on systems-level work has led him to FFI where he hopes to brush the dust off that original long-term goal and help to change the world. Outside of the office, Matthew can be spotted singing shape-note tunes, playing the harp and hiking the hills of western Massachusetts with his husband and labrador retriever.
Carmen joins the team this fall to help manage FFI’s online communication, web, and social media presence. She is currently earning her bachelor’s degree in English and Education Studies at Yale University, and is excited to further grow her nonprofit communications and development skills with FFI. Carmen has worked with various nonprofit organizations, including this past summer at an educational-equity nonprofit in New Haven called LEAP. Originally from Albuquerque, New Mexico, she first became passionate about education in high school when she worked as a volunteer tutor for refugee elementary-age students. In her free time, Carmen loves to rehearse and perform with her college singing group, Tangled Up in Blue, and is an avid cook, painter, and reader.
Katya grew up in New Jersey and went to high school in Massachusetts, where she volunteered at one of the state’s first shelters for homeless families. While getting a degree in biology from Harvard, Katya continued working with people who are homeless, eventually becoming co-director of one of Cambridge, MA’s first emergency shelters. A hit-and-run of one of the shelter’s guests, uninvestigated by police, combined with the advice and vision of other shelter guests, led her to found Cambridge-based On The Rise, Inc. in 1995. On The Rise was widely recognized for its Full Frame Approach to working with women facing homelessness, trauma and crisis. In 2007, Katya left to work on what would become the Full Frame Initiative. She launched FFI’s systemic collaborations that are bringing a wellbeing orientation to Missouri’s juvenile justice and child welfare systems and the St. Louis County courts, and a multi-system effort in Massachusetts to reframe the government’s approach to the intersection of homelessness, sexual assault and domestic violence. A former Research Affiliate with MIT’s Community Innovators Lab, Research Fellow at the Malcolm Wiener Center for Social Policy at Harvard’s Kennedy School of Government, Echoing Green Fellow and Claneil Foundation Emerging Leaders Fellow, Katya speaks, publishes and advocates nationally for addressing poverty, violence, trauma and oppression by removing barriers to wellbeing. Katya is a contributor on the Forbes.com leadership channel where she explores the role of leadership in finding new frameworks for social change. She has an honorary Doctorate of Divinity from the Episcopal Divinity School, and a deep belief in the power of people to do good by and for each other. This, combined with her sense that our country isn’t fully living into that potential, feed her commitment to FFI, bolstered by amazing colleagues and copious coffee consumption. Katya is a terrible gardener and decent cook who lives in Western Massachusetts with her amazing husband and kids, and an unwieldy menagerie of dogs, cats and donkeys.
Tanya has over 20 years of experience in the nonprofit, education, and youth development fields. Her career has focused on supporting low-income and underserved youth, building relationships with external partners, developing innovative programs and leading dynamic results-oriented teams. Supporting communities and partners to drive cross-sector, systems-level change so that every young person has the opportunity and support to achieve adult success has been at the heart of her work for over a decade. She spent 13 years with America’s Promise Alliance, a national organization devoted to helping create the conditions of success for all young people, including the millions being left behind. As the Chief of Strategic Initiatives and Partnerships, she served as part of the senior leadership team helping set the strategic direction and priorities of the organization. She led the development and implementation of all the programmatic work and engagement of the cross-sector Alliance of over 450 national organizations, over 200 communities, and thousands of individuals dedicated to making youth a priority in this country. Prior to joining America’s Promise, Tanya served at Educational Services, Inc. for six years directing a portfolio of education initiatives that focused on service and service-learning programs, mathematics and science teaching and bridging the digital divide. Tanya also spent nine years at the Association of Science-Technology Centers working on YouthALIVE! (Youth Achievement through Learning, Involvement, Volunteering and Employment), a grants program that supported museum-based enrichment and work-based learning programs for underserved youth. Tanya earned a Bachelor of Arts in Public Communication from American University and completed the Education Policy Fellowship Program sponsored by the Institute for Educational Leadership in Washington, D.C. Tanya is an avid and fiercely loyal Boston sports fan (Patriots, Red Sox, Celtics and Bruins). When she’s not following sports she loves to spend time with her family, particularly her nephew, Robbie.
Lotus is part of the Training and Capacity Building Team at FFI, collaborating on strategy for how to support people in shifting towards using a wellbeing orientation, developing capacity building and training materials, teaching, and supporting curriculum development. Lotus holds an MPH/MSW from the University of Michigan. While living in Michigan and working for human services in county government, she also was involved with MISSION, a nonprofit organization supporting homeless tent cities. With this organization, she saw the importance of supporting the whole person. When people were having to make significant tradeoffs for shelter that were unsustainable—because they would be giving up friends, community or stability—what worked was helping to reduce those costs with bus tokens, encouraging people to have a voice, being part of a community, and more. It is this experience that most helped Lotus connect with FFI’s approach to understanding people and the importance of shifting systems to focus on wellbeing, not simply on fixing problems. Lotus also comes with teaching experience on the Texas-Mexico border and in Macedonia. When she is not at FFI, she is doing one of a million hobbies, including but not limited to: cooking, knitting, circus, running, hiking, biking, crafting and playing violin.